Frequently Asked Questions
Everything you need to know about Google compliance, WhatsApp alerts, NFC hardware, and our founding license.
Google Policies & Compliance
Is intercepting complaints compliant with Google's Review Policies?
Yes, 100%. Nokbyte does not post fake reviews, nor does it incentivize or pay for reviews. When customers scan, they are asked about their private experience. Those who loved their visit are directed to your official Google review link. Those with grievances are connected with your customer care desk. Offering a private customer resolution channel is standard business practice worldwide.
Are the reviews left by customers genuine?
100% genuine. The reviews are written and submitted directly by real customers from their own smartphones with their own verified Google accounts while inside your premises.
Hardware, QR Codes & NFC Tap
Do my customers need to download an app or sign up?
No! Zero apps. The customer simply points their standard smartphone camera at the QR code, or taps the stand with NFC. The review shield page opens in their native mobile browser in less than 200 milliseconds.
What happens if I change my Google review link or store name later?
Your printed QR stands are dynamic. You can log into your Nokbyte Business Studio anytime, update your Google link, store motto, or WhatsApp number, and click Save. All existing physical stands automatically point to the updated settings without re-printing!
How do I print the Table Tents and Stickers?
In your Business Setup Studio, click "Download Print PDF". You'll get an ultra-crisp vector PDF. Take it to any local printer or print on standard office photo card (300 GSM recommended) and slip into 4x6" acrylic stands available on Amazon for ₹50.
WhatsApp Alerts & Negative Feedback
How fast does the WhatsApp alert arrive on my phone?
Within 3 seconds! The moment a customer taps 1, 2, or 3 stars and enters their comments, Nokbyte dispatches a private alert directly to your designated manager WhatsApp number.
How do I recover the unhappy customer?
The alert includes a 1-click WhatsApp chat link. Tap it to immediately message the customer with an apology, replacement, or discount voucher. 78% of customers become loyal returning fans when issues are resolved fast!
Pricing, Passwords & Security
Is it really only ₹99? Will you bill my card monthly?
Yes, ₹99 is a one-time founding pass activation. There are NO recurring monthly subscription charges. You get lifetime access to your business review shield and Cloudflare edge hosting.
How is my business account secured?
When you activate, you set an account password. Passwords are edge-hashed using SHA-256 with cryptographic salt in Cloudflare D1. Only someone with your password or secure auth token can access or modify your review settings.
Have a Question Not Answered Here?
Our team is available 7 days a week to help setup your review shield and answer questions.
💬 Chat on WhatsApp SupportReady to Protect Your Store Rating?
Setup takes less than 2 minutes. Start collecting 5-star Google reviews today.